Effective from: 10th July 2023
Sub-processors
- ANS Group Limited – data is stored in the UK.
- Iomart Group 2.1 Redstation Limited, data hosted in UK.2.2 Iomart Group plc, data hosted in the UK.
- Amazon Web Services EMEA Sarl – used if files are being uploaded or downloaded to a SmartSurvey customer’s account – data hosted in the UK and Ireland. *Note: If your account was created from the 26th September 2019 onwards, only UK-based AWS servers will be used to host the data. A list of AWS EMEA Sarl’s sub-processors can be found here: https://aws.amazon.com/compliance/sub-processors/
- Cloudflare, Inc. SmartSurvey only uses servers in Cloudflare’s Anycast network which are located in the UK. For detailed information on its server network, please visit: https://www.cloudflare.com/en-gb/network/ and https://www.cloudflare.com/en-gb/learning/cdn/glossary/anycast-network/. Cloudflare’s subprocessors can be found here: https://www.cloudflare.com/gdpr/subprocessors/
Other sub-processors
- MessageBird B.V. - If you have any SMS feature contained in your SmartSurvey account, the personal data contained in that SMS may be processed by MessageBird B.V. The personal data processed by MessageBird B.V. is stored in Belgium and Netherlands. SMS traffic data, including the personal data of end-users, are not stored or processed by MessageBird outside of the EU. The SMS service infrastructure and platform of MessageBird are solely located in the EU; more specifically, in The Netherlands and Belgium.
- Vultr - All customer data remains in the UK. Vultr does not access customer data to maintain data sovereignty. Vultr is used if you use the emailing tool, scheduling sent by email, or export to email features
- FireText Communications Ltd - If you have any SMS feature contained in your SmartSurvey account, the personal data contained in that SMS may be processed by FireText. The personal data processed by FireText is stored in the UK and is not transferred outside of the UK.
Effective from: 1st June 2023
Sub-processors
- ANS Group Limited – data is stored in the UK.
- Iomart Group 2.1 Redstation Limited, data hosted in UK.2.2 Iomart Group plc, data hosted in the UK.
- Amazon Web Services EMEA Sarl – used if files are being uploaded or downloaded to a SmartSurvey customer’s account – data hosted in the UK and Ireland. *Note: If your account was created from the 26th September 2019 onwards, only UK-based AWS servers will be used to host the data. A list of AWS EMEA Sarl’s sub-processors can be found here: https://aws.amazon.com/compliance/sub-processors/
- Cloudflare, Inc. SmartSurvey only uses servers in Cloudflare’s Anycast network which are located in the UK. For detailed information on its server network, please visit: https://www.cloudflare.com/en-gb/network/ and https://www.cloudflare.com/en-gb/learning/cdn/glossary/anycast-network/. Cloudflare’s subprocessors can be found here: https://www.cloudflare.com/gdpr/subprocessors/
Other sub-processors
- MessageBird B.V. - If you have any SMS feature contained in your SmartSurvey account, the personal data contained in that SMS may be processed by MessageBird B.V. The personal data processed by MessageBird B.V. is stored in Belgium and Netherlands. SMS traffic data, including the personal data of end-users, are not stored or processed by MessageBird outside of the EU. The SMS service infrastructure and platform of MessageBird are solely located in the EU; more specifically, in The Netherlands and Belgium.
- Vultr - All customer data remains in the UK. Vultr does not access customer data to maintain data sovereignty. Vultr is used if you use the emailing tool, scheduling sent by email, or export to email features
