Patient Experience

Swiftly get your PX survey program and feedback activities up and running:

• From patient satisfaction, patient NPS and clinical audits to FFT, GP Patient and PROMs surveys. Measure and improve your stakeholders’ experience with key surveys that matter to them.
• Create questionnaires for the crucial stages of a patient’s journey with you, from their initial appointment scheduling and consultation to treatment, discharge and aftercare.
• Improve patient survey engagement through our smart logic and piping features that only presents relevant content, for a more personalised and streamlined experience.

Capture feedback from service users, healthcare staff and other stakeholders across any channel, at any time:

• Gather online and offline feedback throughout a patient’s journey.
• Automate the collection of in-the-moment feedback by triggering patient satisfaction surveys at key touchpoints such as patient consultations and patient discharge.
• Issue questionnaires like FFT far and wide with distribution options ranging from email, SMS and pop-up surveys to QR, kiosk, offline and paper surveys

Identify and share your most crucial patient and stakeholder insights:

• Use in-built reporting tools to analyse data in real-time and pin-point crucial moments in patient journeys
• Swiftly get information to the right people and key internal systems such as patient record systems, to help boost understanding and co-ordination of care throughout your organisation or area of responsibility
• Quickly make sense of qualitative feedback and your understanding of patient concerns with tools including advanced filtering, word cloud and text analysis

Easily deliver on accessibility with SmartSurvey’s built-in accessibility options, which includes an accessible survey theme, that offers compliance with the Web Content Accessibility Guidelines (WCAG) accreditation standard.

Ensure your feedback activities are inclusive to any service users, groups and communities you need to reach. Our ability to support you with Easy Read surveys and distribution options ranging from email and SMS to kiosks, QR codes, offline and more, help ensure no survey recipients are excluded.

Make it easy for stakeholders to respond in their own language. Thanks to SmartSurvey’s wide ranging language options, you can issue a single questionnaire in multiple languages, so it’s simple for recipients in diverse communities to select the language of their choice.

Build fully customised workflows by leveraging your SmartSurvey data via a REST API.

From their initial consultation to their treatment discharge. Automate your processes and receive instant updates for every response via webhooks. Enrich the quality of your data with timely feedback collection at key points of each patient’s journey.

Build bespoke integrations that help ensure you issue questionnaires at the point of experience and exchange data with your critical systems and workflows. This is easy with our powerful APIs.

Trigger notifications that alert yourself, or anyone else, via email when key patient events happen.

Whether that’s alerting your patient experience team, or specific departments, wards or teams about a low patient NPS score, or simply updating yourself to check every response that comes in.

When you have alerts in place, you’re able to act on developing issues much quicker and swiftly take the actions you need to achieve the best possible patient outcomes.

Push essential survey data from SmartSurvey into other key business systems such as Tableau and Power BI and help drive more informed decision making and action across your healthcare organisation.

Our work with powerful automation tools such as Zapier, makes it simple for you to develop integration to and from popular applications such as Office 365, Google, HubSpot and much more.

Integrate surveys with your website analytics easily through Google Tag Manager.