Plans & pricing for everyone

Try before you buy  •  No contracts    Cancel anytime

Basic
Ideal for personal use.
Free forever.
Free

No credit card required

Sign up
-
Unlimited surveys
15 questions per survey

100 responses / month

1 user
-
Essentials
Help guides, support ticket
130+ survey templates
Accessible surveys
GDPR compliant
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Professional
Great for individuals who want to create simple surveys.
£25/ month

Billed £300 annually or
£35 monthly

Sign up
Unlimited surveys
Unlimited questions

Unlimited responses, or
1,000 per month on monthly

1 user
-
Everything in Basic, and
Phone support
Basic survey logic
Basic report filtering
Text analysis (word clouds)
Export (XLS, CSV, PDF, Word)
Save & continue later
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Most popular
Business
Ideal for businesses who want to create advanced surveys.
£50/ month

Billed £600 annually or
£60 monthly

Sign up
Unlimited surveys
Unlimited questions

Unlimited responses

1 user
Team collaboration
Everything in Pro, and
Live chat support
Custom invoicing
Brand your surveys
Email tool
Create & share custom reports
Advanced report filtering
Scheduled email reports
File upload
NPS question type
Advanced logic & piping
Custom variables
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Enterprise
For organisations that need an enterprise grade solution.
Custom

A plan designed around you

Contact Sales
Enterprise
For organisations that need an enterprise grade solution.
Annual plans only
A plan designed around you
Unlimited surveys
Unlimited questions

Unlimited responses

1+ user(s)
Team collaboration
Everything in Business, and
Priority support
Dedicated account manager & customer success team
Custom contract, DPA, SLA
“Send together”
White label branding
Custom domain branding
Hide “Powered by SmartSurvey”
API & Webhooks access
SMS tool (credits required)
Default answers, pre-population
Trend charts (NPS, CSAT, CES)
SSO (Single Sign-On)
Salesforce & Zapier integration
Offline surveys & kiosk mode
One survey, multiple languages
UK ring-fence guarantee
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Our paid plan prices are displayed exclusive of VAT.
All prices are subject to VAT.

Compare plans & features

Maximise results with SmartSurvey Enterprise by utilising its full range of features for improved research and data collection.

Essentials
Basic
Pro
Business
Enterprise
Surveys
Unlimited
Unlimited
Unlimited
Unlimited
Questions per survey
15
Unlimited
Unlimited
Unlimited
Responses
100 per month
Unlimited or
1,000 per month
Unlimited
Unlimited
Users
1
1
1
1+
Accessible & responsive surveys
GDPR Compliant
Create
Basic
Pro
Business
Enterprise
130+ survey templates
Basic question types
Add multimedia (images, audio, embed videos)
Create surveys in any language
Skip logic
Question & page only
Randomisation
Advanced question types
Custom variables
Piping
Default answers, pre-population
Custom variables validation options
Experience management features
One survey, multiple languages
Smart lookup
Branding & customisation
Basic
Pro
Business
Enterprise
Ready made survey themes
Add your own logo
Create your own theme
Hide “Powered by SmartSurvey” footer
Professionally branded survey template
Custom domain branding
Custom footer on surveys
Branded sharing report view
Custom SMS sender name
Display a custom thank you page
Custom URL redirect on survey completion
Collect
Basic
Pro
Business
Enterprise
Tracking links
2 per survey
Embed surveys on your website
Customise survey link
Save & continue later
Survey pop-ups on your website
Email tool (invitations, reminders, tracking)
20,000 emails per month
200,000 emails per month
Custom domain sender
Conditional Email triggers and alerts
SMS tool (credits required)
Offline surveys and kiosk mode
Website exit surveys
Advanced custom tracking
Survey authentication
Analyse
Basic
Pro
Business
Enterprise
See results in real time
Report summary and individual responses
Basic statistics (min, max, mean)
Export summary report (PDF, Word, Excel)
Export raw data (XLSX, CSV, TSV)
Export to SPSS
Filtering
Cross tabs
Word cloud and text analysis
Response data table
Customisable & shareable reports
Advanced chart types
Response data management
Automated export scheduler
Trend charts
Advanced response data analysis
White label shareable reports
Access to experience charts (NPS, CSAT, CES)
Automate
Basic
Pro
Business
Enterprise
API
Zapier
Integrately
Conditional email alerts
Google Analytics and Tag Manager
Webhooks
Salesforce integration
Collaborate
Basic
Pro
Business
Enterprise
Multiple user accounts
Set specific user permissions & limits
Share and transfer surveys between users
Share branded themes, surveys and questions
Add or reassign licences
Set a default survey template
White label user interface
Access to multiple user admins
Access to user security logs
SSO (Single sign on)
Secure
Basic
Pro
Business
Enterprise
ISO27001 certified
Cyber Essentials Plus
GDPR compliant
NHS DSPT
SSL/TLS/HTTPS encryption on all surveys
Two factor authentication
Two factor authentication via SMS
SSO (Single sign on)
Custom password policies
Account IP restrictions
Prevent indexing on search engines
UK ring-fence guarantee
You're in safe hands
Basic
Pro
Business
Enterprise
Help guides
Support tickets
Phone support
Training sessions (additional charge)
Live chat
Account manager
Custom DPAs/contracts/terms
Custom support SLAs
Infosec due diligence process
Customer success team
‘Send Together’
Bespoke training
Basic
Pro
Business
Enterprise

Free

No credit card required
Sign up
Free forever

£25 / mo

Billed £300 annually or£35 monthly
Sign up

£50 / mo

Billed £600 annually or£60 monthly
Sign up

Custom

A plan designed around you
Contact Us

Frequently asked questions

Can I trial SmartSurvey before subscribing?

Yes, we offer a 14-day free trial for each of our accounts, allowing you access to all the features within that plan. Take advantage of our free trial to see whether our survey software provides you with the solutions you need.

Please note, as trials are intended for testing and experimentation purposes, you will be limited to a maximum of 10 participants per contact list and access to view 100 responses during the 14-day period. If you collect more than 100 responses during your trial, these will be visible in your account once you upgrade to the paid plan.

To register for a trial account, simply click on the Try for Free link at the bottom of each plan located above, if you require a trial of our Enterprise survey tools then please get in touch.

Can I cancel at any time?

If you pay by invoice you need to provide 31 days notice, otherwise you can cancel at any time straight from your account page. We allow our account users to upgrade and downgrade at any time, there is no minimum contract.

There is no need to contact us to downgrade your account as long as you cancel the day before your monthly payment is due. Your surveys, and data you have collected, will stay with your account when you downgrade to be accessed at a later time or until you delete your account.

What payment options are available?

We accept most major credit and debit cards for our Professional and Business plans, our annual plans include a discount compared to paying monthly. These plans are billed on a subscription basis. Our Enterprise plans are invoiced.

Is my data secure and private?

All the data you collect is stored and backed up on our UK/EU-based servers. Data collected is owned by ‘you’ the user and will not be accessed or shared without your permission. This is a fundamental principle behind our philosophy of ensuring your data is safe and secure. SmartSurvey is ISO27001 certified and registered under the Data Protection Act.

Do you offer discounts for students and charities?

Yes, our Student Plan is the perfect, flexible and discounted option for academic research. We also offer great discounts for charities; go to our Account Request page to see if your not-for-profit organisation qualifies for a discount.

Are your plan prices inclusive of VAT?

Our paid plan prices are displayed exclusive of VAT. All prices are subject to VAT.

SmartSurvey student and not-for-profit plans

We will help you collect the information you need quickly and easily. Trust us to safeguard your data and provide the support you need, when you need it.
Student Plan

Loaded with all the advanced features you need to complete your research projects at a student-friendly monthly price.

Not-for-profit Plan

We understand the financial constraints of not-for-profit organisations and charities, so offer great discounts without compromise on the quality of service.

Need help selecting the right plan?

If you would like more information then please get in touch.