SmartSurvey Enterprise

IKEA increased response rates and long-term customer satisfaction by delivering survey invitations via SMS

IKEA leverages SmartSurvey Enterprise's SMS solution for real-time communication and improved customer feedback, resulting in higher engagement and a rise in the Net Promoter Score to 70 from 25.

Response rates also increased to 15% due to immediate survey invitation.

Thanks to SmartSurvey, our communication strategy is making us stand out from the crowd. By using SMS, asking the right questions and acting on results, shows customers that IKEA is one step ahead of the competition.

uSwitch boosts customer service with SmartSurvey's branded embedded surveys, identifying key improvements for a seamless experience.

With SmartSurvey's fully branded embedded surveys, uSwitch improved their customer service by identifying areas for improvement. This allowed them to collect customer feedback and compile monthly reports for a seamless experience.

We couldn't be happier with SmartSurvey, we love its functionality and flexibility. This means we have been able to use one survey tool across many parts of the business.

Derbyshire NHS Foundation Trust switched from an expensive, labor-intensive survey provider to SmartSurvey for its ease-of-use, UK-based servers, and better value for money.

Derbyshire NHS Foundation Trust chose SmartSurvey due to its user-friendly interface, UK-based servers, and cost-effectiveness. This decision led to significant time and cost savings for the Trust.

Additionally, SmartSurvey's prompt customer support and professional-looking surveys made the system an easy choice for the Trust.

I have already recommended this system to peers and colleagues resulting in two extra accounts being purchased within the Trust as the potential for time saving and cost saving became apparent.