Patient Feedback

Create custom surveys to gather confidential feedback from patients, suppliers, carers and your workforce. Find out how satisfied your patients are and how you can improve healthcare services.

Speak to sales

Gather patient insight to improve satisfaction

Good patient experience is linked to improved patient outcomes

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Public consultation

Gather and analyse data from large groups of respondents, quickly, securely and confidentially.

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Identify priorities

Get feedback on healthcare experiences to identify areas that require attention.

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Secure & compliant

Collect respondent’s anonymous, honest feedback with fully compliant security standards.

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Assess services

Examine specific areas like community services, care settings and facilities provision, in greater depth.

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Friends & Family Test

Putting patients first: Generate Friends and Family Test (FFT) surveys to gather feedback on patient care.

FFT single question surveys delivered to any device
Apply password protection, IP restriction and SSL encryption
Data is stored securely on UK servers and never leaves the EU
Access to Friends and Family in-house specialist advice

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Experience

Patient experience solutions: Examine patient insight to improve the quality of service provided.

Measure satisfaction levels with consultation feedback
Multiple language options for audiences worldwide
Secure multi-user management & patient anonymity
Advanced custom survey design with tailored image hot spots

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Clinical audit

Identify areas for improvement: Survey specific areas to review performance, benchmark progress and identify areas for development.

Share data securely with internal and external audiences
Suitable for teams of all sizes, across multiple departments
Single sign on through active directory integration
ISO27001 certified and registered under the Data Protection Act

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Feedback

Empower patients: Gather patient feedback about facilities, services, doctors, nurses & support staff.

Distribute survey invites via email and SMS
Collect instant, onsite feedback with tablets and kiosks
Level AA conformance for web content accessibility guidelines
Real time access to results for decision making

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Comprehensive healthcare feedback: Examine performance throughout the patient journey and provide instant, clear reporting.

Analysis of qualitative and quantitative research
Multiple export options, including Excel, Word, CSV and PDF
Managed services for expert data collection and analysis
Receive scheduled reports direct to any email address

Build trust

Good patient experience is linked to improved patient outcomes

Deliver fully branded, accessible surveys to all patients and service users.

Use your own logo and imagery to develop consistency
Create custom URLs for clearer communication
Instil recognition and familiarity with your surveys
Build trust to show you care

Online survey and questionnaire software for use by individuals and departments within the NHS (National Health Service) and private medical organisations. All data is stored and backed up on UK servers and is compliant with the GDPR, allowing you to simplify the process of gathering data and guaranteeing security for clients with sensitive data requirements.