Blog

We’re always delighted when an organisation chooses SmartSurvey, and even more so when they decide to tell everyone why they chose us.

Customer Effort Surveys can be an effective approach to collecting customer feedback. They are simple to set up and analyse, and flexible. They’re eff...

With the year coming to a close, we thought it would be a good point to take a step back, and look over some of the things that made us sit up and tak...

Have you taken this Year’s SmartSurvey Christmas quiz? This post is going to explain some of the features we used to make it fun and interactive, and...

What, you may ask, is behavioural economics? And how does it relate to online surveys?

When conducting surveys, it’s sometimes necessary to collect sensitive online survey data. The new General Data Protection Regulations (GDPR) will enf...

We regularly receive a range of support questions from both new and existing customers asking for survey advice. We are always happy to cover as much...

With 25 May and the General Data Protection Regulation getting ever-closer, we conducted a GDPR readiness survey to find out from our users if they we...

The General Data Protection Regulation (GDPR) is not far away and will place a strong burden on organisations to protect data! If you use online surve...

The General Data Protection Regulation (GDPR) becomes law on 25th May 2018, and the clock is ticking. With only a few months to go, SmartSurvey can pr...

If you are one of the many companies using online surveys to keep up with consumer trends, it’s important that you are aware of questionnaire fatigue...

Today, more and more healthcare organisations, clinics, and GPs are conducting patient satisfaction surveys. User-friendly online surveys offer a simp...

Surveys have become a staple tool for obtaining data from a variety of audiences. To obtain actionable data and achieve your stated objectives, it is...

Customer satisfaction is essential for organisations to grow in today’s fast changing business environment. Gathering feedback via surveys can be a po...

Open ended questions allow respondents taking your survey to include more information, giving you, the researcher, more useful, contextual feedback. O...

Finding the right survey participants for your online research can be the key to its success. However, it’s not that simple. Collecting data that will...

If you want to keep up with trends in the market and stay one step ahead of the competition, then you need to be doing market research! It’s beneficia...

Many organisations are aware that customer satisfaction is the most important asset they have. However, gathering feedback from consumers on a regular...

The benefits of an effective online questionnaire are far reaching. They are cost-efficient, have a wide reach and can offer fast results. And, with c...

Online questionnaires have become a vital addition to any B2B and B2C marketing toolkit, helping to achieve significant improvements in business. Surv...

An online questionnaire often appears on web pages whilst people are surfing the internet. Nowadays, people are very used to being asked to fill in a...

When conducting online surveys, confidentiality is always an important consideration. Online survey responses must be kept confidential and within the...

Businesses have to use all the tools at their disposal to ensure customers are happy with the product and service they receive. Although online resear...

An employee loyalty survey is an essential tool for organisations to measure the extent of employee allegiance and to identify areas where improvement...

You might think that questionnaire design is rather simple and easy; after all, it’s just a list of questions right? However, a proper questionnaire s...

Internet connectivity has exposed light to every dark corner of the world. This increased online accessibility has meant the collection and analysis o...

Let’s not beat around the bush; gathering patient feedback is an essential element of continuous improvement! From GP practices to the emergency depar...

Do you need to reach a specific survey audience, but don’t have the people in your address book? Would guaranteed responses help you with your researc...

In designing surveys, the use of skip logic, also referred to as conditional branching or routing, is used when researchers change the course that res...

We spoke with the Head of Product Excellence at Alton Towers, to find out how using SmartSurvey helps them improve customer satisfaction. The Resort,...

IKEA is the world’s largest furniture retailer offering a wide range of well-designed, functional home furnishing products at affordable prices. They...

In this blog we have compiled an easy to follow guide to demonstrate how to build a short customer focused survey. By surveying your customers, you wi...

Survey data analysis can help give you a better understanding of the decisions your customers make and increase the success of long-term business plan...