Blog

For employers, managing and securing their employees’ work activities is becoming increasingly complicated, with the latest studies indicating that th...

Some time ago, we changed SmartSurvey so that by default all newly-created surveys would have HTTPS (TLS 1.2+) security activated by default, and a fe...

Who changes their careers the most? And which are the most common industries to jump to and from?

From customer satisfaction and customer engagement to consumer awareness and employee happiness. There can be many reasons for carrying out a survey i...

Accessible surveys offer benefits for all users, so we’re delighted to announce that we’ve launched the first release of our accessible survey theme....

Having already explored the background to why so many of us are currently working remotely and the potential advantages and disadvantages that this pr...

While millions or nearly one in four of us according to recent statistics have been working remotely from home for many months already, there is still...

We’re delighted to be recognised as a Category Leader* for the performance of our software which can not only be used to create Surveys but online for...

Given that employees are one of the most valuable assets that an organisation has, with those experiencing the greatest success tending to have the mo...

Timely tips from HR professionals and the experts at SmartSurvey…

You may have noticed over the past few months that we’ve been running a beta for the summary report page as it got one of the biggest updates we’ve ma...

Whether you’re trying to assess customer satisfaction with your business, what your customers may think about a new product you’re developing, or even...

Having got to grips with the subject of what is customer experience and why it’s important, its key touchpoints and what a great customer experience l...

Modern customers no longer base their loyalty solely on price or product, but rather the experience they receive from a company, the ability for organ...

If you operate in a public sector or government organisation, we’re sure there will have been numerous occasions in the past when you’ve had to design...

From unhappiness with their job role, working conditions, relationships with other colleagues or the lack of career progression opportunities, to othe...

Whenever we refer to a brand name definition, we’re essentially talking about the name and attributes associated with a brand that help to identify on...

No matter what walk of life we are in asking for feedback is crucial, as without knowing how other people perceive us, we are unable to know what we n...

SurveyMoz has been a sister product of SmartSurvey for many years, but the time has come for it to go into a well-deserved retirement. This is going t...

One of the biggest challenges to collecting actionable data from online surveys is to collect enough people to take them in the first place. So, any i...

When you consider the results of a Hubspot survey, which reveals that nearly 70% of customers said sales reps could make their experience more positiv...

Given the evidence from research which suggests that on average engaged customers deliver 23% more revenue and profitability for businesses than their...

We’re pleased to have launched new survey and form templates to support the ‘test and trace’ initiative and help organisations adapt to new ways of wo...

Whether you’re looking to collect feedback on training or employee experience initiatives, or on lighter subjects such as your employees’ office snack...

A few months ago we wrote an article exploring the changing consumer behaviour in light of Covid 19, a new study from Brandwatch, has reinforced many...

We’re excited to announce that we have reached the finals for the internationally acclaimed Software-as-a-Service Awards (SaaS), which will be judged...

From Customer Satisfaction (CSAT) and Customer Effort Score (CES) to Customer Lifetime Value (CLV), Churn Rate and Retention Rate. Beyond the Net Prom...

We’re thrilled to be recognised as a Category Leader* for the performance of our survey software, in a freshly published report from leading business...

The most crucial element of any organisation is its customers. Typically, the more customers you have, the more successful your business. And the best...

Screening questions (or screeners) should be placed at the beginning of your online survey to determine which respondents are a good fit to complete y...

Over the last few years the importance of customer experience and satisfaction has grown significantly. Many organisations even consider it to be more...

We’re thrilled to announce that we’ve just been shortlisted as DL100 finalists, where we will be competing to be crowned ‘Digital SME of the Year’ on...

We’re delighted to have once again been recognised for our survey software’s performance and high customer satisfaction scores, with a triple-award wi...